pluss77 Privacy Policy

pluss77 ("we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses the pluss77 platform. This Privacy Policy describes how pluss77 collects, uses, stores, shares, and protects personal information in connection with your use of the pluss77 website, mobile application, and all related services (collectively, the "Platform").

This Privacy Policy is issued in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations, as well as the applicable regulations of the Philippine Amusement and Gaming Corporation (PAGCOR) and the Anti-Money Laundering Act (Republic Act No. 9160, as amended).

By registering an account on pluss77 or by continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Privacy Policy, you should discontinue use of the Platform immediately.

The data controller responsible for your personal information collected through the pluss77 Platform is the licensed operator of pluss77, duly registered and licensed by PAGCOR to provide online gaming and sports betting services in the Republic of the Philippines.

As data controller, pluss77 determines the purposes and means of processing your personal data. We have appointed a Data Protection Officer (DPO) in accordance with the requirements of the National Privacy Commission (NPC) of the Philippines. You may contact our DPO directly for any privacy-related concerns using the contact details provided in Section 14 of this Policy.

pluss77 collects only the personal data that is necessary for the purposes described in this Privacy Policy. The categories of personal data we collect include the following:

pluss77 does not intentionally collect sensitive personal information beyond what is required for KYC and regulatory compliance. Where sensitive personal information is collected (such as government ID numbers), it is processed strictly in accordance with the heightened protections required under the Data Privacy Act of 2012.

pluss77 collects personal data through the following means:

• Direct collection: Information you provide when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in promotions on the pluss77 Platform.
• Automated collection: Technical and usage data collected automatically when you access and interact with the Platform, including through cookies, web beacons, pixel tags, and server logs. This data is collected regardless of whether you are logged into your account.
• Third-party sources: Identity verification data from KYC service providers; fraud prevention data from security partners; payment verification data from GCash, PayMaya, BDO, BPI, Metrobank, and other payment processors integrated with the Platform.
• Regulatory sources: Information received from PAGCOR, the Anti-Money Laundering Council (AMLC), or other Philippine regulatory authorities in connection with our compliance obligations.

pluss77 uses your personal data for the following purposes:

• Account management: To create, maintain, and administer your pluss77 account, including processing your registration, verifying your identity, and managing your account settings and preferences.
• Service delivery: To provide you with access to the games, sports betting markets, and other features available on the pluss77 Platform, and to process your wagers, deposits, and withdrawals.
• KYC and age verification: To verify that you meet the minimum age requirement of 21 years and to confirm your identity in compliance with PAGCOR regulations and Philippine law.
• Regulatory compliance: To fulfil our obligations under PAGCOR licensing conditions, the Anti-Money Laundering Act, the Data Privacy Act, and other applicable Philippine laws and regulations, including the reporting of suspicious transactions to the AMLC.
• Responsible gaming: To monitor gaming activity for signs of problem gambling, to enforce self-exclusion requests, and to apply deposit limits and other responsible gaming tools in accordance with PAGCOR's responsible gaming framework.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance in connection with your use of the Platform.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, money laundering, account takeovers, and other security threats to the Platform and its users.
• Platform improvement: To analyse usage patterns, conduct research, and improve the features, performance, and user experience of the pluss77 Platform.
• Marketing communications: To send you promotional offers, bonus notifications, and other marketing communications where you have provided your consent to receive such communications. You may withdraw this consent at any time through your account settings.
• Legal proceedings: To establish, exercise, or defend legal claims in connection with your use of the Platform.

Under the Data Privacy Act of 2012, pluss77 processes your personal data on the following lawful bases:

• Contractual necessity: Processing that is necessary to perform our contract with you — that is, to provide you with the pluss77 gaming services you have registered for, including account management, payment processing, and game delivery.
• Legal obligation: Processing that is required to comply with our legal and regulatory obligations under PAGCOR licensing conditions, the Anti-Money Laundering Act, the Data Privacy Act, and other applicable Philippine laws.
• Legitimate interests: Processing that is necessary for our legitimate business interests, including fraud prevention, platform security, and improving our services, provided that such interests are not overridden by your rights and interests as a data subject.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily in relation to marketing communications and the use of non-essential cookies. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

pluss77 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• PAGCOR and regulatory authorities: pluss77 is required to share player data with PAGCOR and other Philippine regulatory bodies as part of our licensing obligations, including player verification records, transaction data, and gaming activity reports.
• Anti-Money Laundering Council (AMLC): pluss77 is required by the Anti-Money Laundering Act to report covered and suspicious transactions to the AMLC. This may involve the disclosure of your identity and transaction data without prior notice to you.
• KYC and identity verification providers: Third-party service providers engaged by pluss77 to assist with identity verification, document authentication, and age verification processes.
• Payment processors: GCash, PayMaya, BDO, BPI, Metrobank, and other payment service providers integrated with the Platform, to the extent necessary to process your deposits and withdrawals.
• Technology and infrastructure providers: Cloud hosting providers, cybersecurity firms, and other technology partners who support the operation of the pluss77 Platform, subject to strict data processing agreements.
• Game software providers: Third-party game developers and content providers whose games are available on the pluss77 Platform, to the extent necessary to deliver game services and resolve game-related disputes.
• Law enforcement and courts: Where required by a valid court order, subpoena, or lawful request from Philippine law enforcement authorities.

pluss77 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulations. The following general retention periods apply:

• Account and KYC data: Retained for a minimum of five (5) years from the date of account closure, as required by PAGCOR regulations and the Anti-Money Laundering Act.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, in compliance with the Anti-Money Laundering Act and PAGCOR record-keeping requirements.
• Gaming activity records: Retained for a minimum of three (3) years from the date of each gaming session or wager, for dispute resolution and regulatory audit purposes.
• Customer support communications: Retained for two (2) years from the date of the last communication, for quality assurance and dispute resolution purposes.
• Marketing consent records: Retained for the duration of your account and for one (1) year following account closure, to demonstrate compliance with consent requirements.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised in accordance with our data disposal procedures. Where data is anonymised, it may be retained indefinitely for statistical and analytical purposes without further notice to you.

pluss77 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• Encryption: All data transmitted between your device and the pluss77 Platform is protected by 256-bit SSL/TLS encryption. Sensitive data stored on our servers is encrypted at rest using AES-256 encryption.
• Access controls: Access to personal data is restricted to authorised pluss77 personnel and service providers on a strict need-to-know basis. All access is logged and subject to regular audit.
• Firewalls and intrusion detection: The pluss77 Platform is protected by enterprise-grade firewalls and real-time intrusion detection and prevention systems.
• Vulnerability management: pluss77 conducts regular security assessments, penetration testing, and vulnerability scans to identify and remediate security weaknesses in the Platform.
• Staff training: All pluss77 personnel with access to personal data receive regular data privacy and security training.
• Incident response: pluss77 maintains a documented data breach response plan. In the event of a personal data breach that poses a real risk to your rights and freedoms, pluss77 will notify the National Privacy Commission and affected data subjects in accordance with the requirements of the Data Privacy Act of 2012.

pluss77 uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session continuity, and gather analytics data. The following types of cookies are used:

• Strictly necessary cookies: These cookies are essential for the Platform to function correctly. They enable core features such as user authentication, session management, and security. These cookies cannot be disabled without affecting your ability to use the Platform.
• Functional cookies: These cookies remember your preferences and settings — such as your preferred language and display options — to provide a more personalised experience on the Platform.
• Analytics cookies: These cookies collect anonymised information about how players use the Platform, including which pages are visited most frequently and how users navigate between features. This data helps pluss77 improve the Platform's performance and usability.
• Security cookies: These cookies assist in detecting and preventing fraudulent activity, account takeovers, and other security threats on the Platform.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some features on the pluss77 Platform. For detailed instructions on managing cookies in your specific browser, please refer to your browser's help documentation.

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by pluss77:

• Right to be informed: You have the right to be informed about how your personal data is collected, used, stored, and shared by pluss77. This Privacy Policy is our primary means of fulfilling this obligation.
• Right of access: You have the right to request a copy of the personal data that pluss77 holds about you, along with information about how it is being processed.
• Right to rectification: You have the right to request the correction of any inaccurate or incomplete personal data that pluss77 holds about you. You may update most of your personal information directly through your account settings.
• Right to erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal and regulatory retention obligations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
• Right to data portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that pluss77 has violated your rights under the Data Privacy Act of 2012.

To exercise any of the above rights, please contact our Data Protection Officer using the details provided in Section 14 of this Policy. pluss77 will respond to all verified data subject requests within fifteen (15) business days of receipt, in accordance with the requirements of the Data Privacy Act.

The pluss77 Platform is strictly intended for adults aged 21 years and above. pluss77 does not knowingly collect personal data from individuals under the age of 21. The minimum age requirement is a mandatory condition of our PAGCOR licence and is strictly enforced through our KYC and age verification processes.

If pluss77 becomes aware that personal data has been collected from an individual under the age of 21, we will immediately suspend the relevant account, delete the personal data in question, and report the matter to PAGCOR in accordance with our regulatory obligations.

pluss77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, PAGCOR regulatory requirements, or the features and services available on the Platform.

Where changes are material, pluss77 will notify registered players via the email address associated with their account or through a prominent notice on the Platform prior to the changes taking effect. The "Last Updated" date at the top of this page will be revised to reflect the date of the most recent amendment.

Your continued use of the pluss77 Platform following the effective date of any amendment to this Privacy Policy constitutes your acknowledgement of the revised Policy. We encourage you to review this Privacy Policy periodically to stay informed of how pluss77 protects your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by pluss77, please contact our Data Protection Officer. Our DPO is available to assist you with all data privacy matters, including data subject rights requests, consent withdrawal, and privacy complaints.

You may reach our Data Protection Officer and customer support team via the live chat feature available on the Platform, or by email. Our support email address is displayed in the footer of this page. Please include your registered account username and a clear description of your privacy concern or request in all correspondence.

If you are not satisfied with pluss77's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the independent regulatory authority responsible for enforcing the Data Privacy Act of 2012.